Refund & Return Policy

At Anicetech, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Return Period

Customers may request a return within 30 days from the date of purchase.

Return Conditions

To be eligible for an exchange:

• The item must be in the same condition as when purchased.
• It must be unused, free from damage, and in its original packaging with all accessories included.
• Proof of purchase (receipt or order confirmation) is required.

We reserve the right to decline returns that do not meet the above conditions.

Exchanges Only – No Refunds

Please note that we do not offer monetary refunds. Approved returns will be processed as an item exchange only.

Return Shipping

• Customers are responsible for the return shipping costs.
• Alternatively, you may drop off the item at our shop location for faster processing.

Processing Time

Once we receive and inspect the returned item, exchanges are processed within 1–7 business days.

How to Initiate a Return

To start a return or exchange, please contact us using the details below:

📞 Phone: +254 703 672 622
📧 Email: info@anicetech.co.ke
📍 Location: Luthuli and Mfangano Junction, Rware Business Center, 3rd Floor, Shop No. T1 – Nairobi, Kenya.